Switching to the Cloud
Resources

We’ve rebuilt HYENA in the cloud and added new functionality you can’t live without.
Time remaining to upgrade your Hyena licence
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50% software
Discount

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50% software
Discount

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Here are the answers to HYENAmost frequently asked questions.
If the answer to your question isn’t here yet, please head to our Support Desk and ask us there, and we will add it to our list!

FAQ’s

What happens to my data / old projects

Load old projects, custom pipe types and fittings easily!

What are the new features?

Copy, paste and collaborate online! New features will be developed on the feedback received via our in-built Roadmap function.

What will it cost?

For current HYENA Members, you will pay Legacy Membership rates on the licences traded in. This means that you will have access to HYENA+ at significantly discounted rates; it’s our way of thanking you for your support! New users and subscriptions can then be added at standard rates.

For non-members, we have a special early trade-in offer that will give you a once of discount on your account when trading in your licences to HYENA+.

View our pricing here.

What’s the process of upgrading?

Simply head to our Trade-Up page.

BENEFITS

Why should I move to the cloud?

Stability. Collaboration. Modernization. New Features. Better UI + UX.

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TECHNICAL

Devices

We are no longer limited to Windows OS! You can now log in from any PC running the latest versions of Google Chrome, Mozilla Firefox, Safari and Internet Explorer!

Data loss

Although we do keep a copy on our AWS Server, you can export, save and store your data locally at any time!

Transferring Data

Load old projects, custom pipe types and fittings easily!

TRAINING

Is there training available on the new platform?

We will continue to build our online video resource library with quick reference guides.

What is your support turnaround time?

Visit our online Support Desk to log any tickets that we aim to turn around in 1 business day.

How do I get help?

Visit our Support Desk.

Is there a User Manual?

Our online help system will be built in and updated as new features are added.

Stay Informed

Keep up with ACADS–BSG’s latest news. Sign up below or follow us on LinkedIn.

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It has always been a pleasure dealing with ACADS-BSG team due to their helpful nature and quick response time to any inquiries and technical issues. Camel\Hyena works out of the box and install time is in seconds, I cannot recommend any other company that provides better customer service other than Catherine and her team.

– Marvin D

Catherine and the team at ACADS provide customer service of the highest standards always offering the best solutions for our business with fast response times. I would highly recommend ACADS-BSG.

– Amy

The ACADS BSG suite of software has been used by VOS Group for 30 years. We as a company have grown as the software capabilities have changed with usability and technology. The support from head office has always been quick and accurate, with a resolve to overcome any obstacles. We have always found the outputs to be accurate and reliable and a good basis for good engineering design.

– Shayne C

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As the pioneer of the lean startup movement, APPLAUZ has dedicated it’s time to sharing effective business strategies that help new businesses and enterpreneurs put their money to work in the right way.

Subscribe

If you wish to receive our latest news in your email box, just subscribe to our newsletter. We won’t spam you, we promise!

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Applauz

As the pioneer of the lean startup movement, APPLAUZ has dedicated it’s time to sharing effective business strategies that help new businesses and enterpreneurs put their money to work in the right way.