It’s often said that good technology can have a democratising effect on business. The synonym for “good” in this instance is affordable, and when affordable technology like SaaS can be adopted by businesses of all sizes, efficiency and productivity gains take off.
SaaS is democratising digital transformation, enabling entities of all shapes and sizes to reap the rewards of streamlining their operations. While scalability in the past was experienced in a more siloed manner, SaaS incorporates support, security, and infrastructure all on one platform. Fully integrated, SaaS eliminates the expenses of managing your own data centres. Small and medium-sized organizations can take advantage of the same advanced technology and cost structures as their large competitors and the resulting efficiency gains are then passed down to consumers.
Perhaps one of the greatest benefits of SaaS, and one that is not echoed enough, is it frees up IT personnel time from repetitive maintenance issues and other responsibilities that add little value. Customer experience is everything and having qualified IT folks thinking about how to optimize customer experience and adopting new data sources is a much smarter use of their time. Digital transformation is more than simply the adoption of SaaS, but also rearranging existing organisational talent and making the most of their time and talents as well.
Is your organisation digitally transforming? What positive outcomes have come from the transition?