Subscriptions

Free Trial

$0

14 Days Free Trial

  • Calculate sprinkler and hydrant systems
  • Access software from any computer
  • Undo/Redo Function
  • Store custom user settings
  • Copy data from excel
  • Export results
  • Export data files to desktop
  • Increase registered user limit

Standard

$/ year

Base Account – Single user

    • Add Users
      • + $539 / user / year (for the first 6 additional users)
      • + $439 / user / year (from the 7th additional user up)
  • Calculate sprinkler and hydrant systems
  • Access software from any computer
  • Undo/Redo Function
  • Store custom user settings
  • Copy data from excel
  • Export results
  • Export data files to desktop
  • Increase registered user limit

Frequently asked questions

What is HYENA+?

HYENA+ is a hydraulic calculation software for automatic fire sprinkler systems, fire hydrant and hose reel systems, combined sprinkler hydrant and/or hose reel systems, or any other hydraulic systems where the discharges can be represented by a k-factor and minimum flow.

 

How is HYENA+ accessed

HYENA+ is accessed via your web browser and can be accessed when you have an internet connection.

 

Can the subscription be shared with multiple users?

Subscriptions are user specific and therefore each user will be required to have their own subscription.

A Single Account provides access to a single user and additional users can be added as required.

 

How do I manage my account?

Each account has three roles. An Account Owner, Administrator and User.

Account Owner:

  • Can add new users and remove existing users from an account.
  • Note: This role is automatically assigned to the person creating the Account.

Account Administrators:

  • Can add new users and remove existing users from an account
  • Note: each account has a maximum of two Account Administrators.

Users:

  • Can access the software.
  • Note: An Account Owner or Administrator must also be selected as a User should they wish to use the software.

 

One of my users has left the company, what happens to their subscription?

The user’s subscription remains under the ownership of the Account Owner.

Existing users can be removed from an account and their existing subscription allocated to a new user. Projects created by the previous users are still retained in the company account after the user is removed.

 

What Subscription types are available?

We offer two Subscription types: Annual and Monthly.

 

Can additional Subscriptions be added to the Account?

We work with our customers to accommodate their growing needs. Additional Subscriptions can be added onto the Account as and when required on a pro-rata basis up to your account renewal date.

 

How are Subscriptions Renewed?

Subscriptions are renewed automatically. An invoice will be generated on the Subscription due date. Payments can be set up by the Account Owner through a portal so that access to the software is not disrupted to Users. Reminders are also issued out ahead of the Account renewal date.

 

Is there a HYENA+ trial available?

ACADS-BSG offer a free 14-day trial for evaluation purposes. After this period, a yearly subscription will start and you will be charged according to the number of users selected. Cancel at any time before then to avoid being charged.

 

Is there Support available to Users?

Always first refer to our Help Centre as you will find the answers to many of your questions.

For those trickier questions, ACADS-BSG are here to support you. Users can access our Online Support Desk.

Users can also refer to HYENA+ Roadmap to see what ACADS-BSG have in the development pipeline.

 

trial, single, enterprise

The user interface for HYENA+ is much cleaner and more user friendly than the UI used for the original HYENA program. This makes the experience more enjoyable, easy, and less taxing when using the program for long periods of time. HYENA is an excellent tool to have and its now web-based nature with HYENA+ has allowed it to become even more beneficial.

– M. Cummings

It has always been a pleasure dealing with ACADS-BSG team due to their helpful nature and quick response time to any inquiries and technical issues. Camel\Hyena works out of the box and install time is in seconds, I cannot recommend any other company that provides better customer service other than Catherine and her team.

– Marvin D

Catherine and the team at ACADS provide customer service of the highest standards always offering the best solutions for our business with fast response times. I would highly recommend ACADS-BSG.

– Amy

The ACADS BSG suite of software has been used by VOS Group for 30 years. We as a company have grown as the software capabilities have changed with usability and technology. The support from head office has always been quick and accurate, with a resolve to overcome any obstacles. We have always found the outputs to be accurate and reliable and a good basis for good engineering design.

– Shayne C

Moving to a cloud based platform has improved the overall performance of the software. [being able to log in from any device] has improved my overall productivity as I only need to carry my smart phone or a tablet, and I can do my job remotely. Tools and functions are clearly organised within the new interface reducing any confusion for a new user. Copy+ Paste option saves a lot of time for Engineers like me. It just works like an Excel Sheet, where you can copy items and paste them somewhere else. It saves a lot of time especially if you are working on a single project and you want to do multiple calculations.

[HYENA+] allows me to quickly switch from one calculation to another without losing any data. This has reduced the overall lead time in doing calculations. I am sure [HYENA+] will have a positive impact on the Fire Industry.

– Ahkil M