The phrase “customer-centric” in 2021 is ever-present. Social media has a lot to do with this. The internet has flattened communication, providing customers the ability to compare services and products in real-time with millions of strangers around the globe. Yet, there is a difference between being accessible to customers and actually integrating their experiences and feedback into your product offerings.
ACADS-BSG’s customer-centric approach is focused on making our next generation of software products even more tailor-suited to the larger building services industry. With over 1,700 companies and a growing 6,000 users, this is a tall order. And this is why compiling, analysing, and implementing customer feedback is so vital.
ACADS-BSG is pleased to announce that a new “Roadmap” technology is coming soon to HYENA+ and CAMEL+. Roadmap is a customer focused system that captures your feedback, thus allowing engineers to map product upgrades and pave the road ahead with new and useful features. Prioritizing what software product will be the most valued by our customer base is impossible without feedback and an integrated approach. ACADS-BSG recognizes this and aims to improve the way upgrades are released thanks to the implementation of this Roadmap initiative.
Keep an eye on our LinkedIn page for the latest updates!