NewsProductsEvolving and Growing in Unison - ACADS-BSG

August 27, 2021by ACADS-BSG

The phrase “customer-centric” in 2021 is ever-present. Social media has a lot to do with this. The internet has flattened communication, providing customers the ability to compare services and products in real-time with millions of strangers around the globe. Yet, there is a difference between being accessible to customers and actually integrating their experiences and feedback into your product offerings.

ACADS-BSG’s customer-centric approach is focused on making our next generation of software products even more tailor-suited to the larger building services industry. With over 1,700 companies and a growing 6,000 users, this is a tall order. And this is why compiling, analysing, and implementing customer feedback is so vital.

ACADS-BSG is pleased to announce that a new “Roadmap” technology is coming soon to HYENA+ and CAMEL+. Roadmap is a customer focused system that captures your feedback, thus allowing engineers to map product upgrades and pave the road ahead with new and useful features. Prioritizing what software product will be the most valued by our customer base is impossible without feedback and an integrated approach. ACADS-BSG recognizes this and aims to improve the way upgrades are released thanks to the implementation of this Roadmap initiative.

Keep an eye on our LinkedIn page for the latest updates!

The user interface for HYENA+ is much cleaner and more user friendly than the UI used for the original HYENA program. This makes the experience more enjoyable, easy, and less taxing when using the program for long periods of time. HYENA is an excellent tool to have and its now web-based nature with HYENA+ has allowed it to become even more beneficial.

– M. Cummings

It has always been a pleasure dealing with ACADS-BSG team due to their helpful nature and quick response time to any inquiries and technical issues. Camel\Hyena works out of the box and install time is in seconds, I cannot recommend any other company that provides better customer service other than Catherine and her team.

– Marvin D

Catherine and the team at ACADS provide customer service of the highest standards always offering the best solutions for our business with fast response times. I would highly recommend ACADS-BSG.

– Amy

The ACADS BSG suite of software has been used by VOS Group for 30 years. We as a company have grown as the software capabilities have changed with usability and technology. The support from head office has always been quick and accurate, with a resolve to overcome any obstacles. We have always found the outputs to be accurate and reliable and a good basis for good engineering design.

– Shayne C

Moving to a cloud based platform has improved the overall performance of the software. [being able to log in from any device] has improved my overall productivity as I only need to carry my smart phone or a tablet, and I can do my job remotely. Tools and functions are clearly organised within the new interface reducing any confusion for a new user. Copy+ Paste option saves a lot of time for Engineers like me. It just works like an Excel Sheet, where you can copy items and paste them somewhere else. It saves a lot of time especially if you are working on a single project and you want to do multiple calculations.

[HYENA+] allows me to quickly switch from one calculation to another without losing any data. This has reduced the overall lead time in doing calculations. I am sure [HYENA+] will have a positive impact on the Fire Industry.

– Ahkil M