14 Days Free Trial
Base Account – Single user
What is CAMEL+?
CAMEL+ is a heat load calculation software for air conditioning load estimation, equipment sizing and psychrometric analysis.
How is CAMEL+ accessed?
CAMEL+ is accessed via your web browser and can be accessed when you have an internet connection.
Can the subscription be shared with multiple users?
Subscriptions are user specific and therefore each user will be required to have their own subscription.
A Single Account provides access to a single user and additional users can be added as required.
How do I manage my account?
Each account has three roles. An Account Owner, Administrator and User.
One of my users has left the company, what happens to their subscription?
The user’s subscription remains under the ownership of the Account Owner.
Existing users can be removed from an account and their existing subscription allocated to a new user. Projects created by the previous users are still retained in the company account after the user is removed.
What Subscription types are available?
We offer two Subscription types: Annual and Monthly.
Can additional Subscriptions be added to the Account?
We work with our customers to accommodate their growing needs. Additional Subscriptions can be added onto the Account as and when required on a pro-rata basis up to your account renewal date.
How are Subscriptions Renewed?
Subscriptions are renewed automatically. An invoice will be generated on the Subscription due date. Payments can be set up by the Account Owner through a portal so that access to the software is not disrupted to Users. Reminders are also issued out ahead of the Account renewal date.
Is there a CAMEL+ trial available?
ACADS-BSG offer a free 14-day trial for evaluation purposes. After this period, a yearly subscription will start and you will be charged according to the number of users selected. Cancel at any time before then to avoid being charged.
Is there Support available to Users?
Always first refer to our Help Centre as you will find the answers to many of your questions.
For those trickier questions, ACADS-BSG are here to support you. Users can access our Online Support Desk.
Users can also refer to CAMEL+ Roadmap to see what ACADS-BSG have in the development pipeline.